Everything you need to know

Yes. Our products are tested on sensitive skin and formulated to minimize the risk of reactions. We prioritize gentle active ingredients and controlled concentrations.

No. Our products contain no added perfume to ensure optimal tolerance, including for sensitive or reactive skin.

Biotechnology involves using advanced scientific processes to obtain highly pure, stable, highly effective and more environmentally friendly active ingredients.
At Medspa Laboratories, this technology allows for the extraction or reproduction of essential molecules—such as NAD+ , chitosan , or certain peptides —in order to optimize their performance and affinity with the skin. These biotechnological active ingredients offer targeted, deep, and perfectly tolerated action.

Most of our products are suitable for pregnant women, but some active ingredients (e.g., vitamin A/retinoids) should be avoided. We advise you to consult your doctor or midwife.

The shelf life of each product after opening is indicated on each package (jar/bottle/tube, etc.) by an "open jar" pictogram. The number in the pictogram corresponds to the number of months of use after opening. (e.g., 18M = 18 months)

Stored away from light and heat, unopened products can be kept for up to 2 years.

Each product has an "Indications" section. You can also contact us via the contact form for a personalized diagnosis.

Yes. Our formulas are designed to work synergistically. The ranges can be combined according to your needs (radiance, repair, firmness, purification, etc.).

Yes, in particular the R6 – Soothing Chitosan Mask and the R0 – Repairing Spray, formulated for weakened, overheated or sensitive skin.

Most of the products are suitable for adults 18+. However, R0 is suitable for the whole family from 3 years old.

Our products are formulated to be very well tolerated. In case of an unusual reaction, we recommend discontinuing use and contacting our team.

Yes, some products like R0 or R6 are suitable for post-procedure use.
Always check with your doctor depending on the procedure performed.

Standard delivery is free in France for all orders over €60. For other countries, delivery charges apply.

Orders are shipped within 24–48 hours (excluding weekends). Delivery typically takes 2 to 5 days depending on the destination.

If your order hasn't been shipped yet, please contact us quickly at: contact@medspa.fr or on Instagram: medspa.laboratoires

Once your package has been shipped and picked up by the carrier, you will receive a shipping confirmation email. This email will contain your tracking number, which you can use to track your package on the carrier's website.

Unopened products can be returned within 14 days. For any questions, please contact our customer service department at serviceclients@medspa.fr . Return shipping costs are the responsibility of the customer.

We invite you to send us a photo of the package and the product in question for a replacement.

Your order invoice will be automatically sent to you by email once your order has been placed.

If your payment has been successful and you do not receive a confirmation email after 20 minutes, please contact us at the following email address: serviceclients@medspa.fr

At any time while browsing the medspa.fr website, you can click on "My Account" located in the top right corner of your screen. You can then click on the "Create an account" button.

You can access or modify your personal data at any time in your personal space on the Medspa Laboratories website.

You can reset your password at any time by going to the My Account tab and clicking on "Forgot your password?". Once you have done this, you will receive an email allowing you to change it. If you receive this email and did not request it, please contact our customer service department at the following email address: serviceclients@medspa.fr

To delete your account, you can contact our customer service at serviceclients@medspa.fr and state your request.

You can click on the “Unsubscribe” link at the bottom of the newsletter.

You can contact our customer service at the following address: contact@medspa.fr

By email: contact@medspa.fr or on Instagram: medspa.laboratoires